ServiceNow

ServiceNow Automates Everything We Slow It Down.

Whether it’s audit threats, SAP RISE lift & shifts, or indirect access confusion—TNG helps you decode the tactics, disarm the pressure, and renegotiate on your terms.

110+
ServiceNow
customers
negotiated with our help

Why ServiceNow Negotiations Are a Different Game

01

Every Renewal Is a
Cross-Sell Opportunity

ServiceNow reps are trained to turn your renewal into a new sale—adding modules, tiers, and workflows you didn’t budget for.

02

Suite-First Selling

ITSM and CSM suites often bundle in modules you won’t deploy, but you’ll still be charged for.

03

Usage vs. Commitment
Mismatch

Commitments are often based on projected rather than actual usage, locking in wasted spend.

04

One-Way Flexibility

Terms rarely allow for module swaps or footprint reductions once the agreement is signed.

We Don’t Just Counter.
We Reshape the Deal.

ServiceNow’s growth model is built to expand footprint and revenue every year. We give you the data, benchmarks, and contract strategy to keep their ambitions in check—and your budget under control.

Right Price Benchmarking™

Compare your ServiceNow pricing by module, user tier, and contract size against market standards.

Usage Validation

Align licensing counts to actual activity so you’re not paying for idle accounts.

Contract Risk Review

Identify and remove silent escalators, restrictive terms, and bundled waste.

Full Negotiation Support

From rebuttal scripting to escalation sequencing, we prepare your team for every move ServiceNow might make.

image of two people shaking hands

Millions Back in the Budget Without Burning Bridges

We help clients lower ServiceNow commitments without derailing ongoing implementations or vendor relationships.

Across ServiceNow renewals and expansions.

12-
50
%

Achieved by removing unused modules and correcting inflated licensing counts.

$
13
M

Saved on Unused Modules

Your vendor relationship stays intact while we handle the heavy lifting.

100
%+

ServiceNow Renewal or Expansion Coming Up? Let’s Talk Before You Sign.

The earlier we engage, the more leverage you get—and the less you’ll overpay.

Renewal Within 6–9 Months

We unpack your contract, flag growth traps, and restructure for flexibility.

Usage Gap vs. Spend

We pinpoint where licenses and modules outpace actual deployment.

Suite Pressure

We help you unbundle or rebundle without losing critical functionality.

Expansion Push

Whether it’s ITOM, HRSD, or Security Ops, we help you add scope without overcommitting.

Success Stories

TNG is built for the people closest to enterprise software negotiations with budgets and reputations on the line.

Fortune 100 Retailer – SaaS Contract Optimization

The vendor’s original SaaS contract risked a $14M overcommitment due to fixed escalators, high support fees, and vague termination terms—TNG reduced risk by renegotiating renewal terms, capping escalators, adding thresholds, penalties, and exit clauses.

What Clients Say After the Deal Closes

right arrow icon
right arrow icon

“We knew ServiceNow was critical to our operations, but we also knew the price was out of control. TNG didn’t just get us a better deal—they re-engineered the entire agreement, saving us millions and giving us the ability to adapt without being handcuffed to a bloated contract.”

CIO, Fortune 500 Financial Services Company

right arrow icon
right arrow icon
right arrow icon
right arrow icon

“Working with TNG transformed how we approach SaaS negotiations. They didn’t just help us save money — they gave us the confidence to walk into every vendor conversation with a clear strategy, real benchmarks, and leverage we didn’t know we had.”

CIO, F500 Retail Company

right arrow icon
right arrow icon
right arrow icon
right arrow icon

“TNG didn’t just help us negotiate. They changed the way we approach every software deal.”

Emily Davis, NextGen Technologies

right arrow icon
right arrow icon
right arrow icon
right arrow icon

“Palantir came in with all the leverage. TNG flipped the script and saved us $15M without sacrificing any of our core analytics capabilities. We simply couldn’t have achieved these results on our own.”

Chief Information Officer, Fortune 500 Life Sciences Company

right arrow icon
right arrow icon
right arrow icon
right arrow icon

“Snowflake is a powerful platform, but our costs were spiraling. Our team at TNG dissected our usage, challenged every assumption, and rebuilt our agreement. The result: millions saved, flexibility gained, and a contract that finally works for us—not just the vendor.”

VP of Data & Analytics, Fortune 500 Retailer

right arrow icon
right arrow icon